Hyderabad, Telangana, India
Summary
Led cloud operations and infrastructure automation initiatives for multi-region AWS environments, ensuring high availability and operational efficiency.
Highlights
Resolved over 150 critical infrastructure incidents via ServiceNow, maintaining 99.9% system uptime and minimizing service disruption.
Automated EC2 instance health checks and security group provisioning with Python, enhancing system security and operational consistency.
Reduced manual operational tasks by 30% through the implementation of workflow automation, improving team efficiency.
Collaborated with cross-functional teams to conduct root cause analysis for production outages, accelerating recovery times.
Mentored junior support engineers in AWS tools and Python automation, fostering team skill development and knowledge transfer.